Privacy Policy

Petline OÜ (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website petline.ee, make purchases, or otherwise interact with us.

1. Data Controller

The data controller is:
Petline OÜ
Peterburi tee 81, 13816 Tallinn, Estonia
Reg. No: 12565606
Email: info [at] petline.ee

2. Personal Data We Collect

We may collect and process the following personal data:

  • Name and contact details (email, phone number, address)

  • Order and payment details

  • Delivery information

  • Website usage data (IP address, browser, device, cookies)

  • Marketing preferences

3. Purposes of Processing

We process your data for the following purposes:

  • To process and deliver your orders

  • To provide customer support

  • To comply with legal obligations (e.g. accounting, taxation)

  • To improve our website and services

  • For marketing and promotions (only with your consent)

4. Legal Basis

The legal bases for processing your personal data include:

  • Performance of a contract (e.g. order fulfilment)

  • Compliance with legal obligations

  • Your consent (e.g. newsletter subscription)

  • Legitimate interests (e.g. fraud prevention, service improvement)

5. Sharing of Data

We may share your data with:

  • Courier and logistics companies (for delivery)

  • Payment service providers

  • IT and hosting service providers

  • Marketing and analytics partners (Google Analytics, Facebook Pixel)

  • Public authorities when required by law

We do not sell your personal data to third parties.

6. Cookies and Analytics

Our website uses cookies to improve user experience, analyze traffic, and provide personalized content. You can control cookies in your browser settings. For analytics, we use Google Analytics and may use Facebook Pixel for advertising.

7. Data Retention

We retain your personal data only as long as necessary:

  • Order and accounting data: up to 7 years (per Estonian law)

  • Marketing data: until consent is withdrawn

  • Cookies: according to browser settings

8. Your Rights

Under GDPR, you have the following rights:

  • Right to access your data

  • Right to rectify incorrect data

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent

  • Right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)

9. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

10. Contact

For questions or requests regarding your personal data, please contact us:
Petline OÜ
Peterburi tee 81, 13816 Tallinn, Estonia
Email: info [at] petline.ee